There was considerable excitement at the station this morning as the area manager for Last Worst Western was on the platform talking to passengers. Sadly she didn't get as far as me as she was enduring a grilling from another passenger. I did over hear that the woman actually uses the train - from Cheltenham to London - and as a result is fully understanding of the trials and tribulations of us passengers. Not a very good way to manage the railway though is it? Trying to empathise when you're in senior management and can actually do something about the problem? The one thing this did actually prove is that the woman exists - I've only seen pictures of her on the notice boards before and made the assumption that she wasn'treal.
Another feature of the train in the last few weeks has been the addition of cleaning staff - I am guessing this has something to do with a quick turnaround for trains at Paddington - on our train they have employed a lovely African lady who stands at the end of a carriage and announces in a loud voice "GOOD MORNING EVERYBODY..... (pause)...... RUBBISH PLEASE". I've got used to it now but when she first did it, I was sleeping about 2 feet away from the door and jumped out of my skin spraying tea and laptop across the train. Not a good look when you've managed to appear neat and tidy and very "City" up to that point. The rest of the passengers pointed and laughed at me (although not out loud and without the actual pointing).