I have a favourite Train Manager.. Now, you will know that I detest the title of "Train Manager" but I have come across one man who has embraced change and become the customer friendly face of Last Worst Western.
The announcement on Friday last week was as follows:
"Good morning Ladies and Gentlemen. This is your Train Manager Roy Harley speaking. Welcome to the 7.18 train to London Paddington calling at blah blah blah..."
He's so cheery and polite even when he comes through the carriage to check people's tickets. What a lovely fellow. I will try and get a photo one day.
TTF
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